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Privacy policy

 Purpose 

Hable Education Ltd, take the protection of your personal data very seriously and strictly adhere to the rules laid out by data protection laws and the General Data Protection Regulation (GDPR-EU and GDPR-UK). 

This privacy notice gives you information on how we collect and process your personal data through your use of this site and any data you may provide if you contact us regarding our products and services. 

We have appointed a data protection officer (DPO) who is responsible for monitoring and providing guidance with our GDPR status. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the DPO/us using the contact information in section 15 of this privacy notice. 

 

 

Introduction 

Hable are experts in Microsoft Adoption and Change Management. We help organisations close their digital skills gap, embrace AI and get more from Microsoft 365.Our mission it to inspire people to learn new skills, embrace change and unlock the potential of technology. Making work easier and more efficient. Giving people back their time. So, they can focus on what really matters.  

 

Why We Collect Your Personal Information  

 

We collect your personal data for one of the following purposes: 

  • To manage communications between you and us 
  • Where we need to perform the contract, we have entered into with you. 
  • To provide you with information you have requested or which we may feel may be of interest to you.  
  • To ensure the safe operation of our website and to monitor the performance of our website 
  • For marketing and advertising purposes 
  • To improve our services and website performance. 
  • To contact you regarding updates to products and services relevant to your role 
  • To provide services or respond to inquiries related to our services. 
  • To manage contracts with customers or suppliers. 
  • To send marketing communications if you have opted in. 
  • To use testimonials, photographs, or videos for public relations or promotional activities, with your explicit consent. 

 

Lawful Basis of Processing Information  

 We only collect and use personal information about you when the law allows us to. Most commonly, we use it where:  

  • The data subject (you) has given consent to the processing activity taking place. 
  • If the processing is necessary for the performance of a contract. 
  • If the processing is necessary for compliance with a legal obligation to which the controller is subject. 

 

What Information We Collect and Where From 

 We collect personal information from you, for example, if you contact us on our website contact form, request product information, call us or use any of our services. The categories of personal information that we may collect, store and use about you include: 

  • Contact details and identification information: Name, email address, phone number, job title, and organisation. 
  • Technical information: IP address, browser type, operating system, and other cookie data (please see the Cookie Policy for further information). 
  • Marketing preferences: Whether you have opted in to receive communications from us. 

 

If you are a client/customer we may provide webinar services to your employees. We will only process employee names and work email addresses to provide your employees with access to the webinars which are hosted on Microsoft Teams.  

We may process client/customer names and images when we record online meetings. We may also process names when using Microsoft Copilot for AI transcriptions with our clients/customers.  

 We do not collect special category data from clients or customers.  

 

Personal Data we Collect from Third Parties 

We may collect your personal information through your company, where this is necessary to set up, manage, or deliver a service or agreement with us 

 

Job Applicants 

 

If you apply for a job role at Hable Education Ltd we may collect the following information under the lawful basis of contractual obligation: 

 

  • Name, address, telephone number, email. 
  • LinkedIn Profile when applicant has applied through this channel 
  • Education details, previous employment and referees  
  • Any information you provide to us through your CV 
  • Reasonable adjustments  

 

Where you provide us with reasonable adjustments, and this contains health data, we will process this special category data through the Article 9(2)(b) Condition: Employment, social security and social protection law and DPA 2018 Sch.1, Pt.1, 1 – Employment, social security and social protection.  

We will retain this information for six months. 

 

If you have any questions about the handling of your personal data for job applications you apply to, please contact us using the “Contact Us” section of this privacy notice.  

 

How Long We Keep Your Data 

 

We pride ourselves on ensuring that your personal data is only retained for the period that we need it for, or in accordance with laws, regulations and professional obligations that we are subject to. All personal information collected has a defined retention period, which is in-line with our retention policy.  

For clients/customers, where we have entered a contract with you, we will retain this information for seven years after the contract has ended.  

For client/customer employees attending webinars or meetings, your name and work email address will be retained for 60 days as a default but could be retained for up to 5 years if there is a valid business justification. 

For clients/customers, where we record online meetings, we will retain your name for 60 days as a default but could be retained for up to 5 years if there is a valid business justification. 

For clients/customers, where we use Microsoft Copilot for AI transcription, we will retain this information for 60 days as a default but could be retained for up to 5 years if there is a valid business justification. 

 

Security Of Personal Information 

 

We take the responsibility for protecting your privacy very seriously and we will ensure your data is secured in accordance with our obligations under the Data Protection laws. We have in place technical and organisational measures to ensure personal information is secured and to prevent your personal data from being accessed in an unauthorised way, altered or disclosed.   

We have in place a robust access control policy which limits access to your personal data to those employees, contractors and other third parties who only have a business need to know. The processing of your personal data will only take place subject to our instruction. 

We have policies and procedures to handle any potential data security breaches and data subjects; third parties and any applicable regulators will be notified where we are legally required to do so.  

We have ensured that all employees have had information security and data protection training.  

 

Technical Safeguards and Security 

 

We implement technical and organizational measures to secure your data against unauthorized access, loss, or misuse. These measures include: 

  • Encryption of sensitive data during transmission. 
  • Secure access controls for all systems handling personal data. 
  • Regular security assessments and audits of our processes and third-party providers. 

 

Children's Information  

 We do not knowingly collect information on children. If we have collected personal information on a child, please contact us immediately on info@hable.co.uk, so we can remove this information without any undue delay.  

 

Who We Share Your Data With 

Hable may disclose your personal data to some third parties to help us deliver our services/products. All third parties are contractually bound to protect the personal data we provide to them.  

We may share your data with: 

  • Third-party service providers: For example, HubSpot for website management and marketing purposes. Their Privacy policy can be accessed here.  
  • Legal authorities or regulators: When required by law. 
  • Professional advisors: Such as auditors or legal counsel, for compliance or contractual purposes. 
  • Credit control Providers: To check for appropriate credit control 
  • Invoice 

We ensure that all third-party providers meet GDPR compliance standards. 

 

Your Individual Rights 

In this Section, we have summarised the rights that you have under General Data Protection Regulation. Some of the rights are complex, and not all the details have been included in our summaries. You can read more about these rights on the ICO website. Please find the link here: https://ico.org.uk/for-the-public/ 

Your principal rights under General Data Protection Regulation are: 

  • Right to Object 
  • Right of Access 
  • Right to be informed 
  • Right to Rectification 
  • Right to Erasure 
  • Right to Restrict Processing 
  • Right to Data Portability 

The Right to Object 

You can exercise this right if 

  • Processing relies on legitimate interest 
  • Processing is for scientific or historical research 
  • Processing includes automated decision making and profiling 
  • Processing is for direct marketing purposes 

The Right of Access 

  • You or any third party acting on your behalf with your authority may request a copy of the personal data we hold about you without charge.  
  • We will ask to verify your identity or request evidence from the third party that they are acting on your behalf before releasing any personal data we hold about you.  

The Right to Be Informed 

  • We are required, to provide clear and transparent information to you about how we process your personal data. This privacy notice addresses this right.  

The Right of Rectification 

  • If you believe the personal data we hold about you is incorrect or incomplete, you have the right to correct this and you may exercise this right along with the right to restrict processing until these corrections are made.  

The Right to Erasure 

  • If there is no legal basis or legitimate reason for processing your personal data, you may request that we erase it.   

The Right to Restrict Processing 

  • You may ask us to restrict the processing of your personal data. This means we will still hold it but not process it. This is a conditional right which may only be exercised when: 

Processing is Unlawful 

  • We no longer need the personal data, but it is required for a legal process 
  • You have exercised your right to object to processing and require processing to be halted while a decision on the request to object is made.  
  • If you are exercising your right to rectification 

The Right to Data Portability 

  • You can request that your personal data is transferred to another controller or processor in a machine-readable format if: 
  • Processing is based on consent 
  • Processing is by automated means (i.e. not paper based) 
  • Processing is necessary for the fulfilment of a contractual obligation 

If you have any question about these rights, please see "Contact Us", section of this privacy notice. 

 

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.  

 

Consent 

Where you have given consent for processing, or explicit consent in relation to the processing of special category data, you have the right to withdraw this consent at any time, but this will not affect the lawfulness of processing based on consent before its withdrawal. 

 

Failure To Provide Personal Information 

Where we need to collect personal data by law or in order to process your instructions or perform a contract, we have with you and, you fail to provide that data when requested, we may not be able to carry out your instructions or perform the contract we have or are trying to enter into with you. In this case, we may have to cancel our engagement or contract you have with us, but we will notify you if this is the case at the time. 

 

Cookies 

Our website uses cookies. Please see our Cookies Policy for full details of the cookies used on our website. Please find the link to our Cookies Policy here: 

https://www.hable.co.uk/cookie-policy 

 

Automated Decision Making 

Your personal data is not used in any automated decision making (a decision made solely by automated means without any human involvement) or profiling (automated processing of personal data to evaluate certain conditions about an individual). 

 

Transfers To Third Parties 

Hable Education Ltd may disclose your personal data, listed in section 4 to some third parties to help us deliver our services/products. All third parties are contractually bound to protect the personal data we provide to them. We may use several or all of the following categories of recipients: 

  • Business partners, suppliers, contractors for the performance of any contract we enter int with them or you 
  • Third parties that support us to provide products and services e.g. IT support, cloud-based software services, providers of telecommunications equipment) 
  • Payment service providers 
  • Professional advisors e.g. lawyers, auditors 
  • Web analytics and search engine provider to ensure the continued improvement and optimisation of our website. 

 

Transfers Outside of the EEA 

In this section, we provide information about the circumstances in which your personal data may be transferred and stored in countries outside the UK and European Economic Area (EEA). 

We may share personal information to third parties outside of the European Economic Area (EEA). Any personal information transferred will only be processed on our instruction and we ensure that information security at the highest standard would be used to protect any personal information as required by the Data Protection laws.  

Where personal data is transferred outside of the EEA/UK to a country without an adequacy decision, we will ensure appropriate safeguards are in place prior to the transfer. These could include: 

EU Standard Contractual Clauses + UK Addendum 

Binding Corporate Rules 

An exception as defined in Article 49 of the EU GDPR 

For more information about transfers and safeguarding measures, please contact us using the information in the complaint section of this privacy notice. 

 

Contact Us 

If you have any queries about this privacy notice, how we have handled your data or wish to raise a complaint in relation to your personal data, please do not hesitate to contact us. You can contact us by. 

 

Email: dpo@hable.co.uk 

By Post: Suite 3 Bignell Park Barns, Chesterton, Bicester, Oxfordshire, OX26 1TD 

 

If you are concerned about how we have handled your data, we encourage you to contact us first so we can resolve your concerns. If you are not satisfied with how we have handled your complaint, you can make a complaint to the Information Commissioner’s Office using the contact details below: 

 

By Post: Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF 

By Website: Click Here 

By Email: Click Here 

By Phone: 0303 123 1113 

 

Privacy Notice Review and Amendments 

 

We keep this privacy notice under regular review.

This privacy notice was last reviewed and amended on 25/09/2025. 

We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.