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Hable appoints first ever Chief Impact Officer
 New leadership role to guide Hable customers through the era of AI  
 
Today, Hable are proud to announce that Nicki Harman is becoming our first ever Chief Impact Officer (CIO).
 
Nicki is a Prosci® Master Change Practitioner and has been with Hable since 2017. She joined initially as a Strategic Change Manager, then led our Change Management practice, and most recently served as our Services Director - where she has built a world class ACM delivery team.  
 
 

Why this matters

Hable has existed at the intersection between people and technology since 2015. But the era of AI requires new thinking and new approaches. As our new Chief Impact Officer, Nicki will provide thought leadership and industry insight for our customers and commercial partners, as we shape how large organisations can manage the constant change that AI has brought into the workplace.

As organisations start to embed Microsoft Copilot and AI agents into the flow of work, the challenge is not about technology – but about business change and people change. The pace of innovation is accelerating, and many organisations are struggling to keep up.

Nicki is the architect of Hable’s Copilot Adoption Framework and Digital Maturity Assessment. In her new role, she will continue to shape and evolve Hable’s solutions for the era of AI. Defining what good looks like for our customers, and ensuring that Hable deliver consistent, measurable impact across all of our projects.

 

AI raises the bar and requires organisations to be thoughtful and adaptable, not just productive. It does not replace leadership but raises the standard required of it. At Hable, our focus is on the relationship between people, technology and leadership. This role demonstrates our commitment to being judged on the measurable impact our work has on the learners and leaders in an organisation. Quality and effort matter, but impact defines us. If we don’t deliver the desired outcome, it isn’t world class - it’s just well executed.  

- Nicki Harman, Chief Impact Officer, Hable

 

The era of AI demands strong leadership in both business change and people change - and Hable are excited to see the impact that we know Nicki will make, in her new role.

She will ensure that we remain laser focused on helping organisations to realise real ROI from their investment in technology – by making sure that they take their people on a journey and inspire them to learn new things.

This focus will further cement Hable as a market leader in Adoption & Change Management, and a key strategic partner for Microsoft.

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