Microsoft 365 and Copilot Adoption and Change Management (ACM)

Creating long-lasting change, with your people at the heart

You can’t simply introduce new technology, switch it on, and expect widespread adoption. For new solutions that stick, you need to bring your people along on that journey. With expert Change Managers and a proven change process. That’s where Hable comes in.

Hable are experts in Microsoft 365 and Microsoft Copilot Adoption and Change Management (ACM).

For over a decade, we've been supporting organisations across the public and private sectors to successfully adopt Microsoft 365. And more recently, Microsoft Copilot.

By focusing on the human side of change, our Adoption and Change Management (ACM) programmes help your change stick. We ensure your people understand not just how to use new tools, but why they matter, how they fit into day‑to‑day work, and how behaviours need to change for long‑term success.

By combining change management, engaging learning, and ongoing support options, we help organisations move beyond deployment to real, sustained usage of Microsoft 365 and Copilot.

How we 'do' Change: Our methodology

We’ve been refining our approach to change management for the last decade. Achieving long-lasting and effective change for some of the UK’s most prestigious organisations.

We start with a Digital Maturity Assessment, identifying how your people are really working today. And how confident they feel doing it.

When we have that benchmark, we apply our Change Dimensions methodology. Breaking down your organisational, departmental and individual ways of working into smaller and more manageable chunks. Before helping to improve each one of them.

You add all of these improvements together – and you achieve organisational change.

Built on the foundations of PROSCI

Our team of highly skilled PROSCI accredited change managers help customers achieve maximum impact every single day. Keeping people at the heart of every project.

Using PROSCI’s ADKAR methodology as the foundation for our change programmes, we:

Raise Awareness and Desire to participate in the change
Upskill to provide the Knowledge needed and the Ability to implement new ways of working
Before celebrating success to ensure Reinforcement

We started with a mission to help change how people feel about technology. And that’s still what runs through every single Change project we manage today.

The benefits of change management

When rolling out new tech, there is so much to think about. The effect of the roll out on people can often fall down the list of priorities. But change management can unlock impressive benefits for your organisation.

Keep your project costs down: Keep costs to a minimum by improving the efficiency of your project. Avoiding delays, dealing with any obstacles, and ensuring all objectives are met.
Improve workplace culture: People often resist change. Managing this process fosters a much happier workplace, with employees feeling informed and supported throughout a project.
Achieve greater project success: Change management leads to greater project success and user adoption. With Prosci stating change management increases success by 6 times.

'After' the change project

Does change ever really have a beginning and end? Evolving and innovating is often a never-ending journey for ambitious organisations. When a change project officially ends, your people still need support. And you still need a plan for ongoing user adoption.

Turning new learnings into everyday behaviour takes time. Our Change team can help with this. Ensuring the learnings become embedded long after the initial project ends. Crucial for delivering the most significant benefits for your staff.

Adoption and Change Management