A headshot of Gupinder Syan, healthcare sector lead at hable

Hi everyone, I’m Gupinder Syan 👋 I’m the Healthcare Practice Lead at Hable, and a Pharmacist by background. I get a lot of people asking me about my role, what I do and how I got into it. In this blog, I hope to give you an insight into this, and my typical working day.

I have illustrated this around a project that I led on delivering services for an ICS (integrated Care System). I’ll walk through how I supported the ICS to adopt N365 into the organisation, and how this has transformed the culture and mindset around the use of technology, enabling them to work in a new and smarter way.

Being able to help NHS organisations do this is so rewarding, as I have personal experience of working on the front-line and feeling frustrated with the inefficiencies and the lack in effective use of technology.

 I thrive on this challenge, and am excited to share what we have achieved in the NHS so far with you all!

How did I start working for Hable?

When the pandemic hit, the NHS underwent a rapid digital transformation and started to use Microsoft Teams and other 365 applications in full force. Microsoft had also offered the NHS in England their own bespoke version of Office, N365, which organisations could choose to be part of or could continue to have their own local separate Office 365 tenancies.

This has led to a mixture of 365 products and licenses being used at differing capacities across the NHS. And although the adoption of using things like Teams was rapid, it has caused mixed maturity in use of the platform.

For Hable, this was a great opportunity to help level things out and improve the usage and adoption of these new technologies. As the pandemic hit, suddenly we found we were working with several NHS organisations at national and local levels. And, as a result, Hable were seeking someone to run, shape and grow the new and upcoming Healthcare side of the business.

That’s where I come in! I’m lucky enough to be that person, and so here I am embarking on this new and exciting journey…

Being a Pharmacist by trade and deciding to take the leap into an unknown new role was scary. But, I quickly realised that my knowledge of how the NHS works enabled me to speak credibly to NHS stakeholders and excel in this role.

With 14 years of experience working on the frontline of hospitals, GPs, and prisons, I have also trained up pharmacists on a national level using change management methodologies, which gives me the advantage of knowing the healthcare sector pretty well!

A day in the life: my typical day as Hable’s Healthcare Practice Lead

9am – 10am: I’ll start my day with a Sales forecasting call with my Managing Director and Sector Lead counterparts, discussing how we are growing the business and sharing strategies to achieve year on year growth in each of our business sectors. I really love these sessions, it’s a great chance to get together and learn from each other.

10:30am – 11:30am: Sales call with a new NHS customer, who we have been introduced to via Microsoft. I’ll use these calls to learn more about what the customer needs and how we can fully support them through their journey.

11:30am – 12:30pm: Time to start work on a proposal to a new customer! These can be a lot of work, but it’s always worth it when we bring a new customer on board. If I’ve not got a new proposal to do I might start work on a funding application.

13:00 – 14:00: This is about the time I have a lunch break! My go-to is usually a salad with some form of protein. Or, in the winter months, I’ll have noodles. As well, I’ll try to use this time to get away from the screen. I might write, go for a run, or do a HIIT workout. I’ve just got a new kitten, so I’ll also feed and play with him!


A picture of Gupinder out walking next to a picture of her lunchtime salad - Healthcare Sector Lead Day in the Life

14:00 – 15:00: Weekly project meeting with the Project Lead & Project Manager at Surrey Heartlands ICS, a customer we are working with to improve ways of working through an adoption and change management programme. I am leading on the delivery of this project to learn from it, and to use my expertise in the sector to deliver it successfully. I’ll be sharing the learning with the wider delivery team so that it can be applied to our other NHS customers.

15:00 – 16:00: Meeting with Microsoft to update them on projects and how we are showing value as a Gold Microsoft Partner. I might also do an internal project planning meeting for delivery.

16:00 – 17:30: I like to end my day with some scheduled Focus Time, allowing me to work on any actions for the projects that I’m a part of in delivery, and also planning for other pre-sales activities or forecast planning.

Improving adoption of Microsoft 365 across NHS

While this might be a typical day for me – no two days are the same! I am always chatting to new customers, building new relationships, and learning about new things. 

If you’re in healthcare and would like to have a chat about how we might be able to work with you to improve adoption of technology, please don’t hesitate to reach out! 

Alternatively, please feel free to connect with me on LinkedIn

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