Making IT Work for the NHS

The healthcare industry is under tremendous pressure. An ageing and growing population increases the demand for care from chronic diseases, that along with frozen budgets call for new modes of delivering care. Meanwhile, many NHS organisations have the challenge of trying to balance the rising expectations of patients for improved care, for staff to be able to work flexibly, and the need to carefully manage costs and keep patient data secure.


In the UK, new ways of delivering care with patient-centred approaches are taking place across the NHS. These set out to do things like “provide care traditionally delivered in hospitals in people’s homes”. This video from The King’s Fund explains perfectly how these changes have been made and are being implemented:



This is where technology advancements can play a role in help to transforming healthcare. Development of virtual healthcare technologies, artificial intelligence as conversational computing (or as population management), remote monitoring empowered by wearable devices or mixed-reality can help enabling this transformation.

Office 365 for example, can help take some of those burdens away from healthcare organisations by improving care teams’ productivity and strengthening collaboration with virtual healthcare solutions to connect patients and providers, wherever they are, whenever they need. There are a wide range of examples where Microsoft’s platform is being utilised in the NHS to empower care teams to achieve more.



The purpose of IT

While technology is a key enabler for transformation, sometimes we forget that organisations are made up of people. As Robert M. Wachter writes in the concluding remarks of his Wachter Review:

“Getting it right requires a new approach, one that may appear paradoxical yet is ultimately obvious: digitising effectively is not simply about the technology, it is mostly about the people”

According to the Oxford dictionary an organisation is “an organised group of people with a particular purpose, such as a business or government department”. Purpose is key to digitally transform an organisation and it can be built only when you bring your people along in the process with you. In a healthcare setting, the purpose of IT should be to radically improve the chances that important information will be available when and where it is needed.

At Hable, we help organisations adopt new ways of working by managing the “people side” of IT transformation projects. Our focus is smart-working in the public sector and our aim is to change the perception that people have of IT by designing courses and programmes aimed at explaining and communicating how and why they should embrace modern workplace habits with Office 365.


Get in touch with us to find out how we can work together create meaningful change with your care teams.


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Oli Iurcovich